Lettings LIVE 10 took place on Tuesday 15th June at the QEII Conference Centre in Westminster. Following on from the success of the inaugural Lettings Live in 2009, the 2010 event comprised a full day of action packed seminars designed around providing agents with ideas and initiatives to improve their lettings and property management businesses with an excellent line up of 14 expert speakers.

The inimitable Ruby Wax presented a keynote seminar called ‘Trust & Rapport in Leadership’. Previously entitled ‘Laughing all the way to the boardroom’, this session showed delegates how to motivate, inspire and improve communication within their organisation and was extremely well-received.

Ben Harris shared the Top 20 Review of innovative ideas from top performing agents worldwide whilst Kate Faulkner took an in-depth look at the facts, figures and trends of the lettings market based on her years of research and David Salusbury shared his expertise gleaned from his long standing role as Chairman of the National Landlords Association.

David Newnes of Your Move, Frank Webster of Finders Keepers and Neil Young from Young London, all Managing Directors of award winning agencies, shared their insight based on real experience from the frontline of lettings in a Q& A session hosted by Peter Conradi of The Sunday Times.

The Media Panel, comprising Nick Leeming, Commercial Director for Zoopla, Dave Thompson, Business Manager for The Times Media and Social Media Guru Nick Tadd took a look at the different roles of media today including how to successfully combine online with “old fashioned” marketing communications to deliver an incredible customer experience in a session hosted by Michael Stoop of Xperience and Legal and General.

Finally, business coaches and property industry experts Peter Knight and Fiona Blayney showed delegates how to deliver outstanding customer service and develop essential skills and systems to open up their companies to a path of better profit & business practices.

To register your interest for the 2011 Lettings Live please click here